For several years it has been pushed that technology is threatening to replace millions of workers - however, a new debate is opening up between those who argue that the world is truly at the beginning of an era of unprecedented technological-led unemployment, and those who claim that the job prospects for people with the right combination of talent have never been better. What combination will be the most demanded?
The accelerated advent of artificial intelligence, and its integration with digital platforms to exchange professional resources (what is called the "human cloud") and direct transactions with the end customer, will foster a unique dynamic in the world of work: the interrelation and complements of the mind of the worker with the logic of the new generation of machines, with the consequent effects of this model on the usual processes of socialization of an organization (the way of managing teamwork or relating to superiors and colleagues, together with the incentives to maintain or elevate the commitment). So, what changes in relation to the conception of talent that is needed in companies to be competitive in this new economy?
In 2000, the term New Economy was coined with enthusiasm, in whose heart were the information technologies and the unstoppable rise of digital culture. The promise that thanks to its irruption would be able to significantly increase productivity, reduce manufacturing costs and drastically reduce unemployment, there is little doubt that it was an unrealizable forecast or an exaggerated desire, especially in the first ten years. However, something has changed in the course of this second decade. Many technology, manufacturing and service companies are now achieving sustainable and value-added business models by producing and supplying what consumers really want based on superior exploitation of information and scalable costs that are getting better and better controlled.
This upward environment is already having an impact on the organization of work and the design of jobs, but the inertia that is expected from 2020 will be even more forceful. In a Deloitte study of late 2017 on technological trends and its business impact, it is predicted that thirty percent of the highest-paid jobs will have an eminently social and humanistic component (the philosophical, psychological and anthropological will acquire a significant weight). Similarly, warns that in the next twenty-four months will create new positions and will redesign almost half of existing for employees to learn to extract the maximum value of their relationship with technology.
From this scenario we can conclude from a vision full of positivity that, first, the intelligent automation solutions will allow the overall performance to increase by freeing people from the most rudimentary tasks or from those that are focused on emulation routines, and so they can focus on more human aspects that require empathic solutions (social skills and emotional intelligence) or that demand to be competent in critical analysis and in displaying a remarkable cognitive creativity.
The second conclusion is that an ascending technological fluidity will be necessary in the entire workforce. Therefore, in the absence of an understanding of the possibilities offered by the adoption of intelligent technologies, it will be impossible in practice for the collective imagination to move towards a new strategic and operational ecosystem. But if the usefulness of that understanding is conveniently established, the ability to know how to manage this form of technology will help each professional not only to better read the reality of the present, but to let his potential fly to create possibilities for tomorrow (for organizations will have to create environments where learning can help them on the journey, while other elements, such as indicators to assess performance, will have to evolve).
This trend will continue until the advent of an "augmented" company and worker (faster, creative and more social than ever). That is, both will be enhanced to reach the pinnacle of exponential growth. Hybrid talent, in which human and AI form a team, is the next step.
The above article was written and published in Spanish and has been translated into English. Click here to read the original article.
Join us in Miami from the 20th to the 22nd of June for the Global Online Marketplaces Summit. Our summit theme is INNOVATION and we’ll hear from Global Leaders who are creating the Online Marketplaces of Tomorrow.